I received a damaged or wrong productUpdated 3 months ago

We're sorry to hear that! We inspect every order before shipping, but sometimes things can go wrong during transit. Here's what to do.

What to do:

1. Take a photo of the damage or the wrong product you received.
2. Contact us via our chat or email at [email protected].
3. Include in your message:
   • Your order number
   • A brief description of the issue
   • A photo clearly showing the damage or incorrect item

What happens next:

Our team will review your case. If the product was damaged during shipping or is a manufacturing defect, we will send you a replacement at no cost — you will not be charged for return shipping.

Please note:
• Claims must be reported within 7 days of receiving your order.
• The damaged/defective product may need to be returned before a replacement is shipped — our team will let you know.
• Products damaged through personal use or accidents are not covered. See our warranty policy for details.

Tip: Attaching a clear photo when you first contact us helps us resolve your case much faster — in many cases without additional follow-up questions.