I received a damaged or wrong productUpdated 19 days ago

We're sorry to hear that! We inspect every order before shipping, but sometimes things can go wrong during transit. Here's what to do.

What to do:

1. Take a photo of the damage or the wrong product you received.
2. Contact us via our chat or email at [email protected].
3. Include in your message:
   • Your order number
   • A brief description of the issue
   • A photo clearly showing the damage or incorrect item

What happens next:

Our team will review your case. If the product was damaged during shipping or is a manufacturing defect, we will send you a replacement at no cost — you will not be charged for return shipping.

Please note:
• Claims must be reported within 7 days of receiving your order.
• The damaged/defective product may need to be returned before a replacement is shipped — our team will let you know.
• Products damaged through personal use or accidents are not covered. See our warranty policy for details.

Tip: Attaching a clear photo when you first contact us helps us resolve your case much faster — in many cases without additional follow-up questions.