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GLAS

Returns – Prescription Glasses

Returns, Exchanges and Refunds

Refunds

Prescription - Returns

Do you have a physical store?

Physical store

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About GLAS

Who do I need to contact if I am interested in a collaboration?

How do I get in touch with customer service?

Customer service

About Glas

How do I know what strength I need?

What are the best glasses for my face shape?

What strength can I choose?

Which glasses should I choose?

What can I do if my glasses are crooked?

How can I best take care of my glasses?

Product care

Does it include anti-reflective treatment?

What materials are your eyeglass frames made of?

What materials are your lenses made of?

Is the acetate produced sustainably?

Are the glasses biodegradable?

Material

What types of glasses do you sell?

Can I buy just the frame or the lenses?

Do you offer any warranty for your products?

Are the hoops themselves recyclable?

Our products

I just placed an order, how do I know it has been completed?

What are the terms and conditions for pre-orders?

Existing order

Can I make a change to my order after a purchase?

Change or cancel order

What payment methods does GLAS accept?

How can I try the glasses for free?

When will I receive my invoice or receipt?

I have received my Klarna invoice but not my products?

Invoices and payments

Orders & Payment

Where is my order?

I think my package is lost.

Track packages

When can I expect my delivery?

What happens if I don't receive the package?

Do I have to pay import duties and customs?

Delivery status

Delivery and packages

How do I make an exchange?

Exchanges

How much does a return cost?

Returns for multi-purchase promotions

Return and exchange policy

How do I make a return?

Can I return multiple orders together in one package?

Returns

Refund Policy

How does a refund work?

Where is my refund?

How do I file a complaint?

I received a damaged or wrong product

Complaints